i spoke with Thimaya Subaiya, SVP and GM of Global Customer Experience at Cisco, about the factors that create good customer experience – and why CX needs to be improved.

Among the topics we covered: 

• What is your sense of how effectively customer experience (CX) is built into today’s technology offerings?
• As companies shop for solutions in the market, how can they know if the CX of a solution will serve them as they need?
• How is Cisco serving the CX needs of its clients? What’s the Cisco advantage?
• The future of CX as digital transformation progresses? What do you see that needs to happen – or what do you hope happens with CX?

Listen to the podcast:

Also available on Apple Podcasts

Watch the video: